The FAQs are the best place to direct website users who need a quick response to a question about the company, a product, or something on the website. In this article, we’ll look at 10 steps you can take to make sure the FAQ website is created in a way that is both beneficial and easy to use.
Do websites even need a collection of frequently asked questions? After all, the primary content ought to contain the answers to all of the queries. So why is a distinct FAQ page necessary? It’s partly due to ease. Users occasionally just need a simple, quick resource that provides them with the information they need. It can also be a good way to cut down on the time you or the customer support team spends responding to inquiries that can be answered in a brief written explanation.
The FAQs tab may also help your SEO efforts. A website may perform better in search engine results for certain queries if it has a well-organized page or section that addresses the most frequent queries. The most important lessons to learn from a variety of excellent FAQ page designs will be covered in this article.
Ideas for the Frequently Asked Questions Page’s Design
The design of the FAQs page (or section) should be just as well-considered as the design of your website’s primary pages. Keeping the following in mind will help you complete this task:
- Use a straightforward layout with lots of room.
- Arrange the questions logically.
- Whenever possible, use accordion dropdowns.
- Employ breadcrumbs for complex FAQs
- Include a Search Box
- Make every query an H2 or H3.
- When possible, keep your answers brief.
- Give Internal Links a Pronounced Look
- Only add pictures when they’re necessary.
- Mark Up FAQs with Structured Data